Question 1

Do you charge for an estimate?

Accepted Answer

You get a written estimate before any work begins, so you know the cost up front. No hidden fees and no surprises.

Question 2

How fast can you get out to me?

Accepted Answer

Same-day service is often available. Call us and we'll do our best to be there today, especially for anything leaking or urgent.

Question 3

What areas do you serve?

Accepted Answer

We serve Wimberley, Canyon Lake, Dripping Springs, San Marcos, and Kyle, covering Hays, Blanco, South Travis, and Comal counties.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. We're a licensed Master Plumber, M-42595, fully insured, and family-owned right here in Wimberley since 2002.

Question 5

Do you work on homes and businesses?

Accepted Answer

Both. We help homeowners, businesses, property managers, and contractors throughout the Hill Country.

Question 6

Should I repair or replace my water heater?

Accepted Answer

It depends on the age of the unit and the problem. We'll take a look, give you straight forward answers, and help you decide. No pressure either way.

Question 7

Do you install tankless water heaters?

Accepted Answer

Yes. We install and service both traditional tank and tankless water heaters, and we can help you decide if tankless is a good fit for your home.

Question 8

Why is my water not getting hot?

Accepted Answer

It could be a heating element, thermostat, pilot, or the age of the unit. Give us a call and we'll figure out the cause and your best option.

Question 9

Does Drano actually work?

Accepted Answer

Once in a while, but it can also damage pipes and it rarely fixes the real cause. If a drain keeps clogging, it's better to have us take a look.

Question 10

Why does my drain keep clogging?

Accepted Answer

Repeat clogs usually mean buildup deeper in the line or a bigger issue. We'll find the real cause and clear it the right way, not just for today.

Question 11

Do you handle main line and sewer backups?

Accepted Answer

Yes. A backup is one you don't want to wait on, so call us and we'll get out to you as soon as we can.

Question 12

Why does my toilet keep running?

Accepted Answer

Usually a worn flapper, fill valve, or a small adjustment in the tank. It's often a quick, affordable fix.

Question 13

Should I repair or replace my toilet?

Accepted Answer

If an older toilet keeps having problems, replacing it can save water and hassle. We'll help you decide what makes the most sense.

Question 14

Can you install a toilet I already bought?

Accepted Answer

Yes. We'll install it correctly and make sure there are no leaks. If it's not a good fit for your setup, we'll let you know first.

Question 15

How do I know my grinder pump is failing?

Accepted Answer

Watch for alarms, slow drains, gurgling, or backups. If you notice any of these, call us sooner rather than later — these problems tend to get worse fast.

Question 16

Can a regular plumber service a grinder pump?

Accepted Answer

Not always. Grinder pumps take specialized knowledge, and our team has extensive experience servicing, repairing, and replacing them.

Question 17

Do you repair grinder pumps or only replace them?

Accepted Answer

Both. Sometimes a repair gets your system running again, and sometimes replacement is the smarter long-term choice. We'll give you an honest recommendation.

Plumbing Questions? We Have Answers.

General

Water Heaters

Drains and Sewers

Toilets

Grinder Pumps

Still Have Questions?